Job Scheduler

A successful Job Scheduler will have strong organizational skills as well as strong communication skills for managing incoming calls and working with both internal staff and customers. They should have a professional voice and experience working with people. Having knowledge of scheduling systems and basic computer skills is important.  Company will train for software knowledge.

Essential Responsibilities:  The duties and responsibilities listed below are intended to provide general guidelines and parameters for the position and are not intended to be a comprehensive, detailed description of the job. The requirements are representative of the knowledge, skill and/or ability required.

  • Communicates with all departments to track and plan job scheduling
  • Ensures that all requirements such as HOA approval, Permit approval, and materials are available prior to confirming installation date with customer
  • Data entry of all communication activity pertaining to customer accounts in CRM
  • Maintain and update scheduling system and trackers
  • Reviews all information to include site photos to ensure that it’s ready for installation.
  • Plans and coordinates crew & equipment assignment for each job
  • Communicating with customers
  • Follows up with customer to confirm that all contract requirements for site preparation are met prior to the day of installation and requests photos for support.
  • Answering customers’ questions and sending additional information
  • Keeping up with product and service information and updates.
  • Communicate effectively with customers and co-workers
  • Assist Installation Crew with issues and packet completion

Job Qualifications

  • High School Diploma/GED
  • 2-5 years Customer Service
  • Proactive, organized, detail-oriented and motivated
  • Good mathematical and geographic skills
  • Intermediate skill proficiency with CRM Application Software, Microsoft Word, Excel and Adobe applications
  • Good communication skills
  • Good organizational skills and the ability to multitask
  • Good listening skills
  • Ability to work independent
  • Bilingual a plus.

Job Type: Full-time