Inside Sales/Customer Service Representative

Position Summary

The Inside Sales/Customer Service Representative will be responsible for developing and maintaining professional relationships with customers. This person must be able to multi-task and interface with potential customers via the telephone, face to face and email conversations. This position is responsible for all inbound sales inquiries, as well as all outbound selling campaigns to generate new business.

**This is not a telemarketing position**

Essential Responsibilities

The duties and responsibilities listed below are intended to provide general guidelines and parameters for the position and are not intended to be a comprehensive, detailed description of the job. The requirements are representative of the knowledge, skill and/or ability required.

  • Promote and sell a variety of outdoor products to customers visiting the Design Center as well as telephonically
  • Make contact in a residential or commercial environment with potential and existing customers, by phone, mail or email
  • Possess the ability to speak with individuals at all levels of a company in a B2B environment
  • Provide verbal or written quotes based on information or layouts provided by the customer and outside sales representatives
  • Develop and maintain sales leads
  • Data entry of all communication activity pertaining to customer accounts
  • Plan and organize daily workload and/or sales appointments
  • Communicate effectively with customers, visitors, and co-workers
  • Become familiar with new product details
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role

Additional Responsibilities

  • Schedule appointments for Outside Sales team
  • Prepare quote packages for Outside Sales team prior to appointment
  • Responsible for Design Center readiness, cleanliness and promotions
  • Be available to work on weekends as needed

Job Qualifications:

  • Excellent math skills
  • High School Diploma, 2-5 years Sales experience, and possess good mathematical and geographic skills
  • Intermediate skill proficiency with CRM Application Software, Microsoft Word, Excel and Adobe applications
  • Good Interpersonal skills
  • Call center experience a plus
  • Bi-Lingual a plus

Required Education

  • High School or equivalent

Required Experience

  • Customer Service Experience, Microsoft Office and CRM: 2 years

Required License or Certification

  • Driver’s License